Shipping Policy

This Shipping Policy governs the shipment of products offered on the website https://calerox.shop, operated by Calerox, with contact email calerox.shop@gmail.com. By placing an order in our store, you agree to the terms outlined below.

1. Order Processing

• Orders are processed within 1–2 business days after purchase.
• Orders placed on weekends or public holidays will be processed on the next business day.
• If any issue arises with stock availability or order preparation, the customer will be notified via the provided email address.

2. Shipping Methods, Zones, and Delivery Times

We currently offer international shipping to the following countries:

• United States
• Canada
• Chile

Estimated Delivery Time: 5–10 business days for all regions.

Note: All delivery times are estimates and may vary due to external factors such as carrier delays, customs processing, weather conditions, or logistical issues beyond the control of Calerox.

3. Shipping Costs

• We offer FREE standard shipping on all orders to the United States, Canada, and Chile.
• No additional shipping fees are charged at checkout.

4. Order Tracking

• Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.
• If you do not receive tracking information within 3–5 business days after purchase, please contact us at calerox.shop@gmail.com.

5. Deliveries and Address Information

• It is the customer’s responsibility to provide a complete and accurate shipping address.
• If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.
• Address changes can only be made before the order has been processed or shipped.

6. International Shipping and Customs

For orders to Canada and Chile:

• While we strive for a smooth delivery process, international shipments may be subject to import duties, taxes, or customs fees once the package reaches your country.
• Calerox is not responsible for these additional charges; they are the responsibility of the customer. We recommend checking with your local customs office for more information.

7. Delays and Lost Packages

• In the case of a confirmed lost package by the carrier, we will investigate the issue and offer a resolution, which may include a replacement, reshipment, or refund.

🇨🇱 Información para nuestros clientes en Chile

Queremos que tu experiencia con Calerox sea excelente. Para pedidos con destino a Chile, considera lo siguiente:

• Envío Gratuito: El envío a todo el territorio chileno no tiene costo adicional.
• Tiempo de Entrega: El plazo estimado es de 5 a 10 días hábiles.
• Aduanas: Aunque trabajamos para agilizar las entregas, los tiempos pueden variar levemente debido a procesos de internación en aduanas locales.

8. Contact Information

For any questions related to shipping, you may contact us at:

Email: calerox.shop@gmail.com